Support
We’re here to make your MaisonAir experience simple, comfortable, and worry-free. Whether you need help setting up your product, caring for it, or managing a return, you’ll find everything you need below.
Product Help & Setup
Getting Started
MaisonAir products are designed to be quick and easy to use. Always set up your inflatable on a clean, flat surface, away from sharp objects or heat sources. Fully inflate before use and adjust firmness as needed for comfort.
Inflation & Pumps
Some MaisonAir products include a built-in or rechargeable pump, while others use a compatible external pump. Inflate in short intervals and allow the motor to rest if it feels warm. Product pages list exactly what’s included with each item.
Firmness & Air Adjustment
It’s normal for inflatable products to need minor air adjustments, especially during first use or with temperature changes. A quick re-top will keep your bed or dome feeling firm and supportive.
Care & Maintenance
Cleaning
Wipe your MaisonAir product with a soft cloth, mild soap, and water. Avoid bleach, harsh cleaners, solvents, or abrasive pads. Always allow the product to fully air-dry before storing.
Storage
Deflate completely and fold loosely to avoid stress on seams. Store in a cool, dry place, away from direct sunlight or extreme heat. Use the included carry bag when available.
Outdoor Use
MaisonAir products can be used outdoors in dry, protected environments such as camping. For best results, place a tarp or mat underneath and avoid sharp rocks, thorns, or rough concrete.
Troublesooting
Slow Air Loss
Most air loss is caused by valves not fully sealed or temperature changes. Check valve closure first. If needed, inflate the product and listen for escaping air or use a light soap-and-water test to locate bubbles.
Small Punctures
Minor punctures can usually be repaired with a patch kit. Make sure the surface is clean and dry, apply the patch, and allow it to fully cure before reinflating.
Pump Not Working
Ensure the pump is fully charged and the charging port is dry. If the pump feels hot, allow it to cool before restarting.
Safety Information
Inflatable products are intended for adult use.Infants should never sleep on inflatable mattresses due to suffocation risk.Always keep inflatable products fully inflated during use.Keep away from open flames, heaters, cigarettes, and sharp objects.Children should be supervised at all times.
Returns & Warranty
Free Returns
MaisonAir offers free returns within 30 days of delivery. Items must be unused, in new condition, and include all original components.
Damaged or Defective Items
If your item arrives damaged, missing parts, or has a manufacturing defect, contact us promptly. Our team will help troubleshoot and arrange a replacement or solution if needed.
Refunds
Approved refunds are issued to the original payment method after inspection. Processing times may vary depending on your payment provider.